Privacy Policy
Last updated: January 1, 2026
This Privacy Policy explains how fellos ("we," "us," or "the platform") collects, uses, and protects your personal information when you use our membership management platform.
1. Information We Collect
Information you provide
- Account information: Name, email address, phone number, and other profile details provided during registration or profile updates.
- Content: Forum posts, messages, and other content you create on the platform.
- Preferences: Notification settings and other preferences you configure.
Information collected automatically
- Usage data: Pages visited, features used, and actions taken within the platform.
- Device information: Browser type, operating system, and device identifiers.
- Log data: IP address, access times, and referring URLs.
2. How We Use Your Information
We use your information to:
- Provide and maintain the platform and your account.
- Enable communication between members and organizations.
- Send notifications you have opted into (such as forum activity and organizational updates).
- Improve the platform's features and user experience.
- Ensure the security and integrity of the platform.
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Your organization: Your profile information, membership status, and activity are visible to your organization's administrators and, where applicable, other members as determined by your organization's settings.
- Service providers: Third-party services that help us operate the platform (such as hosting and email delivery), bound by confidentiality obligations.
- Legal requirements: When required by law, regulation, or legal process.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. When your account is deactivated, your data is retained in accordance with your organization's policies and applicable legal requirements.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your information.
- Request a copy of your data in a portable format.
To exercise these rights, contact your organization's administrators.
7. Cookies and Similar Technologies
The platform uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. These are essential for the platform to function and cannot be disabled.
8. Children's Privacy
The platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes through the platform. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.
10. Contact
If you have questions about this Privacy Policy or your personal data, please contact your organization's administrators.